Complex systems only work if people use them.
I'm Ian, a product manager with an industrial and systems engineering degree, which means I see most problems as process problems. My day job is an internal developer platform used by over a thousand engineers. On the side, I build things: tools, workflows, training, and lately a lot with AI, because the fastest way to understand something is to ship a version of it.
How I work
Assume nothing
Experts forget what beginners don't know. Whether it's a platform feature or an AI workflow, I start from zero: no jargon without a definition, no step skipped because it's "obvious."
Show, don't lecture
Nobody adopts a tool from a slide about the tool. I work in live builds and real workflows, so people leave with something working, not something conceptual.
Build for the day after the demo
Adoption dies when the demo ends. I pair every rollout with repeatable materials, templates, and a home where knowledge accumulates instead of evaporating.
Selected work
Self-serve learning system
Designed and launched a self-serve learning system for a large software organization: practical guides, working examples, and starter workflows that let teams onboard themselves instead of waiting for a training session to be scheduled.
AI-assisted product workflow
Built an end-to-end automation connecting an AI assistant with product planning and ticketing tools, turning hours of manual roadmap-to-backlog work into minutes. Presented live to senior leadership.
Capability briefings
Created and ran a recurring briefing that translated platform and AI capability changes into plain language for hundreds of engineers, because a capability nobody hears about is a capability nobody uses.
Demos and workshops
Delivered eight live product demos and technical presentations in the past year, from hands-on technical deep-dives to executive-level reviews for cross-functional audiences.
Learning materials
Build your first Claude skill
A from-zero walkthrough: what a skill is, why it beats re-prompting, and building one that does real work by the end.
Video + guideAutomate a product workflow end to end
Connecting an AI assistant to the tools you already use, with the unglamorous setup steps everyone else skips.
VideoStand up a learning hub people actually use
The structure, the starter content, and the adoption tactics that keep it from becoming another dead wiki.
Guide (PDF)About
I'm a product manager with nine years in enterprise software: five implementing enterprise systems for large clients as a consultant and solution architect, and four running an internal developer platform used by more than 1,500 engineers every month. Before any of that, I studied industrial and systems engineering, which is where the process-thinking habit comes from.
That combination is the point. I've been the person explaining complex systems to skeptical rooms, and the person responsible for whether a platform actually gets adopted. New tools change, the problem doesn't: the technology is rarely the bottleneck. The process is.
Off the clock: pickleball, rucking, a rice cooker I take more seriously than most appliances, and Denver's parks.
- Based in
- Denver, Colorado
- Current role
- Product Manager, internal developer platform
- Education
- BS, Industrial and Systems Engineering, NC State University
- Focus
- Developer platforms, process improvement, product adoption, building with AI